Refund and cancellation policy
This policy applies to paid application analytics assessment engagements with Apps in the Cloud. Website browsing is free; this page covers project fees, deposits, and schedule changes.
Eligibility
Refunds apply to assessment project fees when conditions below are met. Informational site content and unpaid inquiries are not purchasable goods and carry no refund.
Timeframe
Cancellation requests must be emailed to contact@appsinthecloud.digital before the scheduled kickoff call, or within three business days of invoice payment if kickoff has not been booked — whichever is earlier.
Full refund
A full refund is available if we cancel the engagement for our own capacity reasons, or if you cancel before work begins (no kickoff held and no materials review started) within the timeframe above.
Partial refund
If kickoff has occurred or we have begun reviewing your exports, a partial refund may apply equal to the unused portion of the fee after deducting work already performed, documented at our hourly equivalent for assessment time. Deposits may be non-refundable once document review starts.
Non-refundable items
- Completed assessment reports already delivered
- Findings walkthroughs already held
- Third-party costs pre-approved in writing (rare; only if listed in the engagement letter)
Refund process
Email the project reference, payment date, and reason. We confirm eligibility within five business days and process approved refunds within fourteen business days to the original payment method when possible.
Cancellation and rescheduling
You may reschedule kickoff or walkthrough once at no charge with at least three business days’ notice. Later changes may incur a rescheduling fee stated in the engagement letter. No-shows without notice may forfeit that session’s allocated time without refund.
Work already started
Once event review or funnel reconstruction has begun, fees for completed stages are earned. Remaining unused stages may be refunded proportionally.
Exceptions
Mandatory consumer protections under Korean law take precedence where they apply. This policy does not cover software licenses, physical goods, or subscription products — we do not sell those.
Contact for refund requests
contact@appsinthecloud.digital · +8251001844 · 61-10,Mungyeongdeunggiso,Mojeon-dongMungyeong-siGyeongsangbuk-doKorea